Bug 201209 - Plugging Kingston USB Reader gives "Cannot enable. Maybe the USB cable is bad?"
Summary: Plugging Kingston USB Reader gives "Cannot enable. Maybe the USB cable is bad?"
Status: RESOLVED CODE_FIX
Alias: None
Product: Drivers
Classification: Unclassified
Component: USB (show other bugs)
Hardware: x86-64 Linux
: P1 low
Assignee: Greg Kroah-Hartman
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-09-22 18:44 UTC by Barry G
Modified: 2023-09-30 10:28 UTC (History)
1 user (show)

See Also:
Kernel Version: 4.19-rc4
Subsystem:
Regression: No
Bisected commit-id:

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Description Barry G 2018-09-22 18:44:39 UTC 
When I plug my USB reader (11b0:6348) into my computer (MSI X399 Carbon Pro, Threadripper 1900X), I get warnings about a bad usb cable:
Sep 22 11:11:51 ciri kernel: usb 5-3.3-port4: Cannot enable. Maybe the USB cable is bad?
Sep 22 11:11:52 ciri kernel: usb 5-3.3.4: new high-speed USB device number 15 using xhci_hcd
Sep 22 11:11:52 ciri kernel: usb 5-3.3.4: New USB device found, idVendor=11b0, idProduct=6348, bcdDevice= 1.11
Sep 22 11:11:52 ciri kernel: usb 5-3.3.4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Sep 22 11:11:52 ciri kernel: usb 5-3.3.4: Product: USB3.0 Media Reader
Sep 22 11:11:52 ciri kernel: usb 5-3.3.4: Manufacturer: Kingston
Sep 22 11:11:52 ciri kernel: usb 5-3.3.4: SerialNumber: 201402131335
Sep 22 11:11:52 ciri kernel: usb-storage 5-3.3.4:1.0: USB Mass Storage device detected
Sep 22 11:11:52 ciri kernel: scsi host11: usb-storage 5-3.3.4:1.0
Sep 22 11:11:53 ciri kernel: scsi 11:0:0:0: Direct-Access              FCR-HS3       -0 1.00 PQ: 0 ANSI: 4
Sep 22 11:11:53 ciri kernel: scsi 11:0:0:1: Direct-Access              FCR-HS3       -1 1.00 PQ: 0 ANSI: 4
Sep 22 11:11:53 ciri kernel: scsi 11:0:0:2: Direct-Access              FCR-HS3       -2 1.00 PQ: 0 ANSI: 4
Sep 22 11:11:53 ciri kernel: scsi 11:0:0:3: Direct-Access              FCR-HS3       -3 1.00 PQ: 0 ANSI: 4


This warning shows up on all USB3 ports that I plug it in to (tried 3 of them directly off the MB).  I have also tried it using on the other side of a USB3 hub (2109:8110) and still receive the same message.  I have tried 3 different USB cables and all report the same warning.

If I instead plug into one of the USB2 only ports I get no warning:
Sep 22 11:37:15 ciri kernel: usb 1-12: new high-speed USB device number 8 using xhci_hcd
Sep 22 11:37:15 ciri kernel: usb 1-12: New USB device found, idVendor=11b0, idProduct=6348, bcdDevice= 1.11
Sep 22 11:37:15 ciri kernel: usb 1-12: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Sep 22 11:37:15 ciri kernel: usb 1-12: Product: USB3.0 Media Reader
Sep 22 11:37:15 ciri kernel: usb 1-12: Manufacturer: Kingston
Sep 22 11:37:15 ciri kernel: usb 1-12: SerialNumber: 201402131335
Sep 22 11:37:15 ciri kernel: usb-storage 1-12:1.0: USB Mass Storage device detected
Sep 22 11:37:15 ciri kernel: scsi host11: usb-storage 1-12:1.0
Sep 22 11:37:16 ciri kernel: scsi 11:0:0:0: Direct-Access              FCR-HS3       -0 1.00 PQ: 0 ANSI: 4
Sep 22 11:37:16 ciri kernel: scsi 11:0:0:1: Direct-Access              FCR-HS3       -1 1.00 PQ: 0 ANSI: 4
Sep 22 11:37:16 ciri kernel: scsi 11:0:0:2: Direct-Access              FCR-HS3       -2 1.00 PQ: 0 ANSI: 4
Sep 22 11:37:16 ciri kernel: scsi 11:0:0:3: Direct-Access              FCR-HS3       -3 1.00 PQ: 0 ANSI: 4

The warning appears to be mostly benign, as functionality appears to be unaffected.  It did, however result in me purchasing a few replacement USB cables in an attempt to remove the warning.  

Anything I can do to "fix" this?  I have verified the USB reader is running the latest firmware from Kingston.  I am happy to try patches/give more feedback.
Comment 1 Greg Kroah-Hartman 2018-09-22 19:08:19 UTC 
On Sat, Sep 22, 2018 at 06:44:39PM +0000, bugzilla-daemon@bugzilla.kernel.org wrote:
> https://bugzilla.kernel.org/show_bug.cgi?id=201209
> 
>             Bug ID: 201209
>            Summary: Plugging Kingston USB Reader gives "Cannot enable.
>                     Maybe the USB cable is bad?"
>            Product: Drivers
>            Version: 2.5
>     Kernel Version: 4.19-rc4

All USB bugs should be sent to the linux-usb@vger.kernel.org mailing
list, and not entered into bugzilla.  Please bring this issue up there,
if it is still a problem in the latest kernel release.
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