Bug 208867 - When laptop lid (screen) is closed but plugged into another screen, laptop shuts itself down after a few minutes of heavy load with: asus_wmi: Unknown key 6d pressed
Summary: When laptop lid (screen) is closed but plugged into another screen, laptop sh...
Status: CLOSED CODE_FIX
Alias: None
Product: ACPI
Classification: Unclassified
Component: Power-Off (show other bugs)
Hardware: Intel Linux
: P1 normal
Assignee: Zhang Rui
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-08-10 19:51 UTC by Mete
Modified: 2021-05-28 04:30 UTC (History)
2 users (show)

See Also:
Kernel Version: 5.4.0-42-generic x86_64-Also kernel 5.7 too
Subsystem:
Regression: No
Bisected commit-id:

Attachments
Log (208.54 KB, text/plain)
2020-08-10 19:51 UTC, Mete 		Details
5.7 kernel log (272.71 KB, text/plain)
2020-08-13 15:17 UTC, Mete 		Details
Bios (3.54 MB, application/zip)
2020-08-13 15:19 UTC, Mete 		Details
dmidecode.txt (24.54 KB, text/plain)
2020-08-13 15:23 UTC, Mete 		Details
Add an attachment (proposed patch, testcase, etc.)

Description Mete 2020-08-10 19:51:53 UTC 
Created attachment 290825 [details]
Log

Hi , problem is like i described at summary section. After a few minutes of gaming or any other heavy task , if laptop lid is closed device just shuts itself down. Doesn't happen if lid is open.

I've grabbed journalctl -b -1 log and attached it to report.
Comment 1 Mete 2020-08-13 15:17:02 UTC 
I've also tried with more up to date kernel (5.7) and result is the same.

I'll add new journalctl log and will provide the bios version i'm using.
Comment 2 Mete 2020-08-13 15:17:49 UTC 
Created attachment 290879 [details]
5.7 kernel log
Comment 3 Mete 2020-08-13 15:19:11 UTC 
Created attachment 290881 [details]
Bios

Bios file ( retrieved from https://www.asus.com/Laptops/ASUS-FX553VD/HelpDesk_BIOS/ )
Comment 4 Mete 2020-08-13 15:23:00 UTC 
Created attachment 290883 [details]
dmidecode.txt
Comment 5 Zhang Rui 2021-01-03 13:51:49 UTC 
Ağu 10 22:09:19 asus-FX553VD kernel: mce: CPU1: Package temperature above threshold, cpu clock throttled (total events = 69748)
Ağu 10 22:09:19 asus-FX553VD kernel: mce: CPU5: Package temperature above threshold, cpu clock throttled (total events = 69756)
Ağu 10 22:09:19 asus-FX553VD kernel: mce: CPU6: Package temperature above threshold, cpu clock throttled (total events = 69753)

do you see similar message  when lid is opened?

it is possible that closing the lid makes it hard to cool and results in system overheating during heavy workload.
Comment 6 Zhang Rui 2021-03-21 14:29:19 UTC 
Bug closed as there is no response from the bug reporter.
Please feel free to reopen it if the problem still exists in latest upstream kernel.
Comment 7 levis.kool 2021-05-28 04:30:43 UTC 
(In reply to Zhang Rui from comment #5)
> Ağu 10 22:09:19 asus-FX553VD kernel: mce: CPU1: Package temperature above
> threshold, cpu clock throttled (total events = 69748)
> Ağu 10 22:09:19 asus-FX553VD kernel: mce: CPU5: Package temperature above
> threshold, cpu clock throttled (total events = 69756)
> Ağu 10 22:09:19 asus-FX553VD kernel: mce: CPU6: Package temperature above
> threshold, cpu clock throttled (total events = 69753)
> 
> do you see similar message  when lid is opened?
> 
> it is possible that closing the lid makes it hard to cool and results in
> system overheating during heavy workload.

I am facing the same issue the op reported on linux kernel 5.12.2.
When the lid is closed and connected to HDMI, the laptop just restarts randomly with the log : 

levis-desktop kernel: asus_wmi: Unknown key 6d pressed

But honestly, I cannot call it a real - heavy load. But when not connected to HDMI, it even built me a custom ROM for my phone without getting throttled.
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