206935 – No sound on ASUS UX534F

Bug 206935 - No sound on ASUS UX534F

Summary: No sound on ASUS UX534F

Status:	NEW

Alias:	None

Product:	Drivers
Classification:	Unclassified
Component:	Sound(ALSA) (show other bugs)
Hardware:	Intel Linux

Importance:	P1 blocking
Assignee:	Jaroslav Kysela

URL:
Keywords:

Depends on:
Blocks:

Reported:	2020-03-24 07:20 UTC by rezaalavi
Modified:	2020-03-28 01:03 UTC (History)
CC List:	1 user (show)

See Also:
Kernel Version:	5.5.10
Subsystem:
Regression:	No
Bisected commit-id:

Attachments
alsa-info.sh results (49.92 KB, text/plain) 2020-03-28 01:03 UTC, rezaalavi	Details
Add an attachment (proposed patch, testcase, etc.)

Description rezaalavi 2020-03-24 07:20:42 UTC

The sound on this laptop does not work through headphone.

inxi -Fxz                                                                                                                                                                                                        System:    Host: r12-laptop Kernel: 5.5.10-arch1-1 x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: KDE Plasma 5.18.3 
           Distro: Arch Linux 
Machine:   Type: Laptop System: ASUSTeK product: ZenBook UX534FTC_UX534FT v: 1.0 serial: <filter> 
           Mobo: ASUSTeK model: UX534FTC v: 1.0 serial: <filter> UEFI: American Megatrends v: UX534FTC.203 date: 08/15/2019 
Battery:   ID-1: BAT0 charge: 69.3 Wh condition: 69.3/71.0 Wh (98%) model: ASUSTeK ASUS Battery status: Not charging 
CPU:       Topology: Quad Core model: Intel Core i7-10510U bits: 64 type: MT MCP arch: Kaby Lake rev: C L2 cache: 8192 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 36812 
           Speed: 898 MHz min/max: 400/4900 MHz Core speeds (MHz): 1: 900 2: 900 3: 900 4: 900 5: 900 6: 900 7: 900 8: 900 
Graphics:  Device-1: Intel UHD Graphics vendor: ASUSTeK driver: i915 v: kernel bus ID: 00:02.0 
           Device-2: NVIDIA TU117M [GeForce GTX 1650 Mobile / Max-Q] vendor: ASUSTeK driver: nvidia v: 440.64 bus ID: 02:00.0 
           Display: x11 server: X.org 1.20.7 driver: modesetting unloaded: nvidia resolution: <xdpyinfo missing> 
           OpenGL: renderer: Mesa DRI Intel UHD Graphics (Comet Lake 3x8 GT2) v: 4.6 Mesa 19.3.4 direct render: Yes 
Audio:     Device-1: Intel vendor: ASUSTeK driver: snd_hda_intel v: kernel bus ID: 00:1f.3 
           Sound Server: ALSA v: k5.5.10-arch1-1 
Network:   Device-1: Intel Wireless-AC 9462 driver: iwlwifi v: kernel port: 4000 bus ID: 00:14.3 
           IF: wlan0 state: up mac: <filter> 
           IF-ID-1: docker0 state: up speed: 10000 Mbps duplex: unknown mac: <filter> 
           IF-ID-2: veth1386ecc state: up speed: 10000 Mbps duplex: full mac: <filter> 
Drives:    Local Storage: total: 476.94 GiB used: 117.28 GiB (24.6%) 
           ID-1: /dev/nvme0n1 vendor: Intel model: SSDPEKNW512G8 size: 476.94 GiB 
Partition: ID-1: / size: 326.05 GiB used: 117.28 GiB (36.0%) fs: ext4 dev: /dev/nvme0n1p5 
Sensors:   System Temperatures: cpu: 66.0 C mobo: N/A 
           Fan Speeds (RPM): cpu: 4400 
Info:      Processes: 292 Uptime: 4h 50m Memory: 15.44 GiB used: 5.10 GiB (33.0%) Init: systemd Compilers: gcc: 9.3.0 
           clang: 9.0.1 Shell: zsh v: 5.8 inxi: 3.0.37 
------------------------------------------------------------------------

lspci -v                                                                                                                                                                                                         00:00.0 Host bridge: Intel Corporation Device 9b61 (rev 0c)
	Subsystem: ASUSTeK Computer Inc. Device 1c71
	Flags: bus master, fast devsel, latency 0
	Capabilities: <access denied>

00:02.0 VGA compatible controller: Intel Corporation UHD Graphics (rev 02) (prog-if 00 [VGA controller])
	DeviceName: VGA
	Subsystem: ASUSTeK Computer Inc. UHD Graphics
	Flags: bus master, fast devsel, latency 0, IRQ 147
	Memory at c2000000 (64-bit, non-prefetchable) [size=16M]
	Memory at a0000000 (64-bit, prefetchable) [size=256M]
	I/O ports at 4000 [size=64]
	Expansion ROM at 000c0000 [virtual] [disabled] [size=128K]
	Capabilities: <access denied>
	Kernel driver in use: i915
	Kernel modules: i915

00:04.0 Signal processing controller: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem (rev 0c)
	Subsystem: ASUSTeK Computer Inc. Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem
	Flags: fast devsel, IRQ 16
	Memory at c4310000 (64-bit, non-prefetchable) [size=32K]
	Capabilities: <access denied>
	Kernel driver in use: proc_thermal
	Kernel modules: processor_thermal_device

00:08.0 System peripheral: Intel Corporation Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th/8th Gen Core Processor Gaussian Mixture Model
	Subsystem: ASUSTeK Computer Inc. Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th/8th Gen Core Processor Gaussian Mixture Model
	Flags: fast devsel, IRQ 255
	Memory at c432b000 (64-bit, non-prefetchable) [disabled] [size=4K]
	Capabilities: <access denied>

00:12.0 Signal processing controller: Intel Corporation Comet Lake Thermal Subsytem
	Subsystem: ASUSTeK Computer Inc. Comet Lake Thermal Subsytem
	Flags: fast devsel, IRQ 255
	Memory at c432a000 (64-bit, non-prefetchable) [disabled] [size=4K]
	Capabilities: <access denied>

00:14.0 USB controller: Intel Corporation Device 02ed (prog-if 30 [XHCI])
	Subsystem: ASUSTeK Computer Inc. Device 201f
	Flags: bus master, medium devsel, latency 0, IRQ 134
	Memory at c4300000 (64-bit, non-prefetchable) [size=64K]
	Capabilities: <access denied>
	Kernel driver in use: xhci_hcd
	Kernel modules: xhci_pci

00:14.2 RAM memory: Intel Corporation Device 02ef
	Subsystem: Intel Corporation Device 7270
	Flags: fast devsel
	Memory at c4320000 (64-bit, non-prefetchable) [disabled] [size=8K]
	Memory at c4329000 (64-bit, non-prefetchable) [disabled] [size=4K]
	Capabilities: <access denied>

00:14.3 Network controller: Intel Corporation Wireless-AC 9462
	DeviceName: WLAN
	Subsystem: Intel Corporation Wireless-AC 9462
	Flags: bus master, fast devsel, latency 0, IRQ 16
	Memory at c431c000 (64-bit, non-prefetchable) [size=16K]
	Capabilities: <access denied>
	Kernel driver in use: iwlwifi
	Kernel modules: iwlwifi

00:14.5 SD Host controller: Intel Corporation Device 02f5 (prog-if 01)
	Subsystem: Intel Corporation Device 7270
	Flags: bus master, fast devsel, latency 0, IRQ 19
	Memory at c4328000 (64-bit, non-prefetchable) [size=4K]
	Capabilities: <access denied>
	Kernel driver in use: sdhci-pci
	Kernel modules: sdhci_pci

00:15.0 Serial bus controller [0c80]: Intel Corporation Serial IO I2C Host Controller
	Subsystem: ASUSTeK Computer Inc. Serial IO I2C Host Controller
	Flags: bus master, fast devsel, latency 0, IRQ 16
	Memory at c4323000 (64-bit, non-prefetchable) [virtual] [size=4K]
	Capabilities: <access denied>
	Kernel driver in use: intel-lpss
	Kernel modules: intel_lpss_pci

00:15.1 Serial bus controller [0c80]: Intel Corporation Device 02e9
	Subsystem: ASUSTeK Computer Inc. Device 1c71
	Flags: bus master, fast devsel, latency 0, IRQ 17
	Memory at c4325000 (64-bit, non-prefetchable) [size=4K]
	Capabilities: <access denied>
	Kernel driver in use: intel-lpss
	Kernel modules: intel_lpss_pci

00:15.3 Serial bus controller [0c80]: Intel Corporation Device 02eb
	Subsystem: ASUSTeK Computer Inc. Device 1c71
	Flags: bus master, fast devsel, latency 0, IRQ 19
	Memory at c4326000 (64-bit, non-prefetchable) [virtual] [size=4K]
	Capabilities: <access denied>
	Kernel driver in use: intel-lpss
	Kernel modules: intel_lpss_pci

00:16.0 Communication controller: Intel Corporation Comet Lake Management Engine Interface
	Subsystem: ASUSTeK Computer Inc. Comet Lake Management Engine Interface
	Flags: bus master, fast devsel, latency 0, IRQ 146
	Memory at c4324000 (64-bit, non-prefetchable) [size=4K]
	Capabilities: <access denied>
	Kernel driver in use: mei_me
	Kernel modules: mei_me

00:19.0 Serial bus controller [0c80]: Intel Corporation Device 02c5
	Subsystem: ASUSTeK Computer Inc. Device 1c71
	Flags: bus master, fast devsel, latency 0, IRQ 32
	Memory at c4327000 (64-bit, non-prefetchable) [virtual] [size=4K]
	Capabilities: <access denied>
	Kernel driver in use: intel-lpss
	Kernel modules: intel_lpss_pci

00:1c.0 PCI bridge: Intel Corporation Device 02b8 (rev f0) (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0, IRQ 122
	Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
	I/O behind bridge: [disabled]
	Memory behind bridge: [disabled]
	Prefetchable memory behind bridge: [disabled]
	Capabilities: <access denied>
	Kernel driver in use: pcieport

00:1c.4 PCI bridge: Intel Corporation Device 02bc (rev f0) (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0, IRQ 123
	Bus: primary=00, secondary=02, subordinate=02, sec-latency=0
	I/O behind bridge: 00003000-00003fff [size=4K]
	Memory behind bridge: c3000000-c40fffff [size=17M]
	Prefetchable memory behind bridge: 00000000b0000000-00000000c1ffffff [size=288M]
	Capabilities: <access denied>
	Kernel driver in use: pcieport

00:1d.0 PCI bridge: Intel Corporation Device 02b4 (rev f0) (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0, IRQ 124
	Bus: primary=00, secondary=03, subordinate=03, sec-latency=0
	I/O behind bridge: [disabled]
	Memory behind bridge: c4200000-c42fffff [size=1M]
	Prefetchable memory behind bridge: [disabled]
	Capabilities: <access denied>
	Kernel driver in use: pcieport

00:1f.0 ISA bridge: Intel Corporation Device 0284
	Subsystem: ASUSTeK Computer Inc. Device 1c71
	Flags: bus master, medium devsel, latency 0

00:1f.3 Audio device: Intel Corporation Device 02c8 (prog-if 80)
	Subsystem: ASUSTeK Computer Inc. Device 1a61
	Flags: bus master, fast devsel, latency 32, IRQ 148
	Memory at c4318000 (64-bit, non-prefetchable) [size=16K]
	Memory at c4100000 (64-bit, non-prefetchable) [size=1M]
	Capabilities: <access denied>
	Kernel driver in use: snd_hda_intel
	Kernel modules: snd_hda_intel, snd_soc_skl, snd_sof_pci

00:1f.4 SMBus: Intel Corporation Device 02a3
	Subsystem: ASUSTeK Computer Inc. Device 1c71
	Flags: medium devsel, IRQ 16
	Memory at c4322000 (64-bit, non-prefetchable) [size=256]
	I/O ports at efa0 [size=32]
	Kernel driver in use: i801_smbus
	Kernel modules: i2c_i801

00:1f.5 Serial bus controller [0c80]: Intel Corporation Comet Lake SPI (flash) Controller
	Subsystem: Intel Corporation Comet Lake SPI (flash) Controller
	Flags: fast devsel
	Memory at fe010000 (32-bit, non-prefetchable) [size=4K]
	Kernel driver in use: intel-spi
	Kernel modules: intel_spi_pci

02:00.0 3D controller: NVIDIA Corporation TU117M [GeForce GTX 1650 Mobile / Max-Q] (rev a1)
	DeviceName: Second VGA
	Subsystem: ASUSTeK Computer Inc. TU117M [GeForce GTX 1650 Mobile / Max-Q]
	Flags: bus master, fast devsel, latency 0, IRQ 16
	Memory at c3000000 (32-bit, non-prefetchable) [size=16M]
	Memory at b0000000 (64-bit, prefetchable) [size=256M]
	Memory at c0000000 (64-bit, prefetchable) [size=32M]
	I/O ports at 3000 [size=128]
	Expansion ROM at c4000000 [virtual] [disabled] [size=512K]
	Capabilities: <access denied>
	Kernel driver in use: nvidia
	Kernel modules: nouveau, nvidia_drm, nvidia

03:00.0 Non-Volatile memory controller: Intel Corporation SSD 660P Series (rev 03) (prog-if 02 [NVM Express])
	Subsystem: Intel Corporation SSD 660P Series
	Flags: bus master, fast devsel, latency 0, IRQ 16, NUMA node 0
	Memory at c4200000 (64-bit, non-prefetchable) [size=16K]
	Capabilities: <access denied>
	Kernel driver in use: nvme


------------
aplay -l                                                                                                                                                                                                         
**** List of PLAYBACK Hardware Devices ****
card 1: PCH [HDA Intel PCH], device 0: ALC294 Analog [ALC294 Analog]
  Subdevices: 0/1
  Subdevice #0: subdevice #0
card 1: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
  Subdevices: 1/1
  Subdevice #0: subdevice #0


-------------
hwinfo --sound                                                                                                                                                                                                   18: PCI 1f.3: 0403 Audio device                                 
  [Created at pci.386]
  Unique ID: nS1_.9G5mT1GK4nF
  SysFS ID: /devices/pci0000:00/0000:00:1f.3
  SysFS BusID: 0000:00:1f.3
  Hardware Class: sound
  Model: "Intel Audio device"
  Vendor: pci 0x8086 "Intel Corporation"
  Device: pci 0x02c8 
  SubVendor: pci 0x1043 "ASUSTeK Computer Inc."
  SubDevice: pci 0x1a61 
  Driver: "snd_hda_intel"
  Driver Modules: "snd_hda_intel"
  Memory Range: 0xc4318000-0xc431bfff (rw,non-prefetchable)
  Memory Range: 0xc4100000-0xc41fffff (rw,non-prefetchable)
  IRQ: 148 (616 events)
  Module Alias: "pci:v00008086d000002C8sv00001043sd00001A61bc04sc03i80"
  Driver Info #0:
    Driver Status: snd_hda_intel is active
    Driver Activation Cmd: "modprobe snd_hda_intel"
  Driver Info #1:
    Driver Status: snd_soc_skl is active
    Driver Activation Cmd: "modprobe snd_soc_skl"
  Driver Info #2:
    Driver Status: snd_sof_pci is active
    Driver Activation Cmd: "modprobe snd_sof_pci"
  Config Status: cfg=new, avail=yes, need=no, active=unknown

  --------

Comment 1 rezaalavi 2020-03-28 01:03:58 UTC

Created attachment 288105 [details]
alsa-info.sh results

Note You need to log in before you can comment on or make changes to this bug.