notebook clevo N350DW i5-6500T shutdown freeze but reboot is ok !
reboot : system halted
I basically have the same device (Schenker F516 based upon Clevo N350DW with i7-6700T) and can report that for me, this issue isn't a regression. I've been experiencing the shutdown freeze since my first installation of ubuntu 15.10 in december 2015. I tried various ubuntu mainline kernel builds (currently at kernel 4.6.2) and each and every kernel showed the same behaviour. (Shutdown under windows 10 works just fine.) So far I always attributes the problem to linux ACPI issues and hoped for some changes from Lv Zheng to hit stable kernel builds (and maybe fix the problem in the near future). What information is required to help getting this issue resolved?
Created attachment 219761 [details] dmesg output 4.6.2-040602-generic (including various ACPI related errors and exceptions)
Created attachment 219771 [details] dmesg output 4.7.0-040700rc3-generic (including various ACPI related errors and exceptions)
I did some more testing: 1) using the "poweroff" command with kernel 4.6.2 causes shutdown freeze (have to power off by pressing power button for 3-5 seconds) 2) using the "poweroff" command with kernel 4.7-rc3 works as intended (system powers off) 3) using poweroff option of window manager (KDE) results in shutdown freeze with bother kernel version
(In reply to olaf.freyer from comment #5) > I did some more testing: > 1) using the "poweroff" command with kernel 4.6.2 causes shutdown freeze > (have to power off by pressing power button for 3-5 seconds) > 2) using the "poweroff" command with kernel 4.7-rc3 works as intended > (system powers off) > 3) using poweroff option of window manager (KDE) results in shutdown freeze > with bother kernel version Do you mean 4.7-rc3 has fixed this issue?
(In reply to Chen Yu from comment #6) > (In reply to olaf.freyer from comment #5) > > I did some more testing: > > 1) using the "poweroff" command with kernel 4.6.2 causes shutdown freeze > > (have to power off by pressing power button for 3-5 seconds) > > 2) using the "poweroff" command with kernel 4.7-rc3 works as intended > > (system powers off) > > 3) using poweroff option of window manager (KDE) results in shutdown freeze > > with bother kernel version > > Do you mean 4.7-rc3 has fixed this issue? NO, it's not exact.
For my device (Schenker F516 based upon Clevo N350DW with i7-6700T) the issue has been *fixed* somewhere between kernel 4.6.x and and 4.7-rc1. I'll try to bisect it to the commit that fixed it for me. Unfortunately some not-further-specified 4.7-rcX version of the kernel has *broken* shutdown for the original reporter of this bug (that has a very similar device/configuration).
I am actually experiencing the same problem with my Clevo350DW. The shutdown is freezing as well, and I can't get any battery information. Are there any further log / informations I can attach to help ?
@Rafael, do you have any idea what the reasons for the freezes on shutdown are? @Steven: FWIW, guess it would be a good idea to at least attach the output from dmesg here.
Created attachment 221171 [details] Dmesg Output - Linux version 4.6.3-040603-generic Here is the result of "dmesg >dmesg.txt"
Steven: have you tried any of the kernel 4.7 release candidates to see if the issue has already been fixed? (For me at least the poweroff issue has been solved since 4.7-rc1.) @Thorsten: Bisecting to find the fixing commit has been a bumpy ride through a world where "good means bad" and "bad means good". I presume I have done something stupid/wrong cause the bisect leads me to 9797f6b0504122e4ad9ff047a3d0521ad6706386 (Merge tag 'armsoc-defconfig' of git://git.kernel.org/pub/scm/linux/kernel/git/arm/arm-soc) as the first bad (which in my case means good as in "poweroff working") commit. Here is my git bisect log: # bad: [1a695a905c18548062509178b98bc91e67510864] Linux 4.7-rc1 # good: [2dcd0af568b0cf583645c8a317dd12e344b1c72a] Linux 4.6 git bisect start 'v4.7-rc1' '2dcd0af568b0cf583645c8a317dd12e344b1c72a' # bad: [7afd16f882887c9adc69cd1794f5e57777723217] Merge tag 'pci-v4.7-changes' of git://git.kernel.org/pub/scm/linux/kernel/git/helgaas/pci git bisect bad 7afd16f882887c9adc69cd1794f5e57777723217 # good: [a7fd20d1c476af4563e66865213474a2f9f473a4] Merge git://git.kernel.org/pub/scm/linux/kernel/git/davem/net-next git bisect good a7fd20d1c476af4563e66865213474a2f9f473a4 # bad: [4a5219edcdae52bfb5eea0dfc2a7bd575961dad7] Merge tag 'armsoc-drivers' of git://git.kernel.org/pub/scm/linux/kernel/git/arm/arm-soc git bisect bad 4a5219edcdae52bfb5eea0dfc2a7bd575961dad7 # good: [ec42083b98bc7a85c736a8ae1b4c045901ed259e] ARM: dts: tango4: Import watchdog node git bisect good ec42083b98bc7a85c736a8ae1b4c045901ed259e # good: [9896c7b57e9d67948f1f52f903efae5ec6c74321] Merge tag 'armsoc-soc' of git://git.kernel.org/pub/scm/linux/kernel/git/arm/arm-soc git bisect good 9896c7b57e9d67948f1f52f903efae5ec6c74321 # good: [2ec3240fd7956fe9525c336947b4473f7276f2b1] Merge tag 'armsoc-dt64' of git://git.kernel.org/pub/scm/linux/kernel/git/arm/arm-soc git bisect good 2ec3240fd7956fe9525c336947b4473f7276f2b1 # good: [2f0e234039339784ac9b3035d13e2e125844d69d] Merge tag 'tegra-for-4.7-xhci' of git://git.kernel.org/pub/scm/linux/kernel/git/tegra/linux into next/drivers git bisect good 2f0e234039339784ac9b3035d13e2e125844d69d # good: [b6e3f6d543777eec632b3639a32335e2d04768b3] Merge tag 'tegra-for-4.7-defconfig' of git://git.kernel.org/pub/scm/linux/kernel/git/tegra/linux into next/defconfig git bisect good b6e3f6d543777eec632b3639a32335e2d04768b3 # good: [b80dc598eb997bf8a7942fa0cedc1e02001825f7] Merge tag 'at91-defconfig2' of git://git.kernel.org/pub/scm/linux/kernel/git/nferre/linux-at91 into next/defconfig git bisect good b80dc598eb997bf8a7942fa0cedc1e02001825f7 # good: [601bac7638fa693204dc70035d2651474704967c] ARM: mediatek: enable gpt6 on boot up to make arch timer work on mt7623 git bisect good 601bac7638fa693204dc70035d2651474704967c # good: [182e0842b0109aa934f1fe76b96d3a79efec3912] Merge tag 'v4.6-next-soc' of https://github.com/mbgg/linux-mediatek into next/drivers git bisect good 182e0842b0109aa934f1fe76b96d3a79efec3912 # good: [1644de03cbc05b70d0283c570b75fe9339b375b7] Merge tag 'reset-for-4.7-2' of git://git.pengutronix.de/git/pza/linux into next/drivers git bisect good 1644de03cbc05b70d0283c570b75fe9339b375b7 # bad: [9797f6b0504122e4ad9ff047a3d0521ad6706386] Merge tag 'armsoc-defconfig' of git://git.kernel.org/pub/scm/linux/kernel/git/arm/arm-soc git bisect bad 9797f6b0504122e4ad9ff047a3d0521ad6706386 # good: [0ef659a30055e5ec914b51f5294789ea2a92b08c] ARM: aspeed: adapt defconfigs for new CONFIG_PRINTK_TIME git bisect good 0ef659a30055e5ec914b51f5294789ea2a92b08c # first bad commit: [9797f6b0504122e4ad9ff047a3d0521ad6706386] Merge tag 'armsoc-defconfig' of git://git.kernel.org/pub/scm/linux/kernel/git/arm/arm-soc With 9797f6b0504122e4ad9ff047a3d0521ad6706386 poweroff works just fine, with either 0ef659a30055e5ec914b51f5294789ea2a92b08c or 1644de03cbc05b70d0283c570b75fe9339b375b7 the system hangs on poweroff.
This bug looks quite confusing (at least to me), which lessens the chances that someone will look into this and fix it. I'm only here because I got the impression this was a regression in 4.7-rc; but from what I gather that doesn't look like it. At least for Olaf. Steven and ek0892, how about you? Is this working in 4.6, but broken on 4.7-rc?
(In reply to Thorsten Leemhuis from comment #13) > This bug looks quite confusing (at least to me), which lessens the chances > that someone will look into this and fix it. > > I'm only here because I got the impression this was a regression in 4.7-rc; > but from what I gather that doesn't look like it. At least for Olaf. Steven > and ek0892, how about you? Is this working in 4.6, but broken on 4.7-rc? no working in 4.6 too
(In reply to Thorsten Leemhuis from comment #13) > This bug looks quite confusing (at least to me), which lessens the chances > that someone will look into this and fix it. > > I'm only here because I got the impression this was a regression in 4.7-rc; > but from what I gather that doesn't look like it. At least for Olaf. Steven > and ek0892, how about you? Is this working in 4.6, but broken on 4.7-rc? I have tried to install kernel 4.7 but I'm still having a freeze at shutdown. It doesn't seem to be a regression.
Created attachment 221481 [details] dmesg output - Kernel 4.7.0 - Containing ACPI Errors Here is the dmesg output after upgrading to 4.7.0
A similar issue has once been found on Mac, https://bugzilla.kernel.org/show_bug.cgi?id=103211 how about 'halt' in grub shell?
Hi, Sorry for late answer, and thank you for your interest in my problem I tried halt in grub shell and it works well, the computer shutdowns completely !
Hi, I just ran acpidump and here is the result : Could not open table file: /sys/firmware/acpi/tables/APIC Could not get ACPI tables, AE_ACCESS Can somebody tell me what this means ? Can I "create" or find somewhere the missing file ? Steven
As well, I would like to mention that I have no battery detected, and so, no battery level. Can this have a link with this ACPI problem ?
Got the same notebook, clevo N350DW, no shutdown, no battery level.Reboot ok. Bios has update to latest: https://repo.palkeo.com/clevo-mirror/N350DVW/ For sure acpi problem
I did a bios update with this bios: https://www.linux-onlineshop.de/forum/index.php?page=Thread&threadID=245 and all works well now
Hi guydup, Thanks a lot, this BIOS update seems to solve the problem. However, output of acpidump is still : Could not open table file: /sys/firmware/acpi/tables/APIC Could not get ACPI tables, AE_ACCESS But, most of ACPI Errors disappeared in dmesg output. I Attach a dmseg output, just in case it can help anybody to solve anything =) Thanks a lot again for your help !
Created attachment 227591 [details] Dmesg output after bios update - 4.7.0-040700rc7-generic
Bug closed as the problem is solve after bios upgrade.