Hello, I'm experiencing several problems with Linux 3.13 and 3.14. I think those are coming from the same source, so I'll report all here. First, for 3.13: I'm unable to power-off my laptop using the shutdown (shutdown -h -P now, shutdown -P now) command. The last message I see on the screen is “Will now halt”. This time the internal HDD stops, but the power is still on. After reboot, the laptop hangs on initializing initrd. For 3.14: When it boots up, the kernel reports “ACPI: Unable to enable ACPI”. When boot is complete, soundcard & hotplug are not seem to work. If I press the ACPI power-off button, laptop will shutdown immediately, just like it was disconnected from the power adaptor. Shutdown command does not power-off the laptop here too, but the last message on the screen is “System halted”, although it reboots normally. I've tested Ubuntu (with the mainline kernel, version 3.14) and also tried it on Fedora (kernel 4.0.4), Arch (kernel 4.0.7), openSUSE (kernel 3.16) and all of them have the same problem.
Created attachment 181821 [details] cpuinfo
Created attachment 181831 [details] dmesg
Created attachment 181841 [details] kern.log
Created attachment 181851 [details] lspci -vvnn output
Created attachment 181861 [details] uname -a output
Created attachment 181871 [details] /proc/version for 3.14
Is there a working kernel?
I have tested 3.12, 3.10, 3.7, 3.5 and 3.2 kernels (x64). No one of those kernels can shut the laptop down. I tested also kernel 3.13 for i386 systems and this one is working well.
Looks like an issue related to the arch. Please attach acpidump: # acpidump > acpidump.txt
Sorry, but for which arch and kernel?
Sorry for not being clear, the acpidump shouldn't change no matter which kernel you use so any kernel will do.
Created attachment 182591 [details] acpidump output
Update. I've tested linux 4.2. The message “ACPI: Unable to enable ACPI” doesn't appear anymore and system at least tries to shut the laptop down when the power button was pressed, though it still freezes, just like linux 3.13 does. Hotplug works as well.
Can you give the recent kernels a try, and upload new failure dmesg. Thanks in advance.
Created attachment 243611 [details] dmesg for 4.8.6
Hello, Yeah, sure. I tried kernel 4.8.6 and it acts just like 4.2 (see comment #13). When I shut the laptop down, the last message I see “Will now halt” and I hear that the HDD is stopped, but the screen is still on, so it doesn't really shuts down. I've attached the dmesg, though, not sure if it'll be helpful in any way. Anyways, if there anything else you need me to test or provide, just let me know. Thanks.
Update: the last kernel (4.8.6) isn't rebooting the laptop too.
It's been about a year of silence, but the status is still NEEDINFO. Is that okay or should I provide any more information?
The bug is not on our radar. The log indicated the error: [ 0.039137] ACPI Error: Hardware did not enter ACPI mode (20131218/evxfevnt-113) [ 0.039140] ACPI Warning: AcpiEnable failed (20131218/utxfinit-169) [ 0.039143] ACPI: Unable to enable ACPI We are not familiar w/ AMD based platforms, are you sure the platform is really an ACPI platform? Thanks Lv
How can it be not an ACPI platform? It's not that old and it's a basic laptop with an AMD processor.
Could you try to see if some reboot= works for you? Thanks Lv
Just tried Fedora 26 with linux 4.11.8-300.fc26. It reboots fine, but does not shutdown. Although, it doesn't boot after reboot. Ubuntu with linux 4.8.6 doesn't reboot and doesn't shutdown.