Bug 82571

Summary:	Mouse erratic and polling issues with USB 3.0 port and Logitech G9x mouse.
Product:	Drivers	Reporter:	Artur O. (Commander.Alchemy)
Component:	USB	Assignee:	Greg Kroah-Hartman (greg)
Status:	NEW ---
Severity:	normal	CC:	jacobecc9, jhopper, kai.heng.feng, main.haarp
Priority:	P1
Hardware:	x86-64
OS:	Linux
Kernel Version:	3.15.10	Subsystem:
Regression:	No	Bisected commit-id:
Attachments:	lspci Steam systeminfo dmesg when connecting to USB 2.0 dmesg when connecting to USB 3.0

Description Artur O. 2014-08-17 03:17:24 UTC

I got a mouse from Logitech (G9x).
I changed the polling rate as per Arch wiki.
https://wiki.archlinux.org/index.php/Mouse_Polling_Rate

Also tried:
sudo modprobe -r usbhid && sudo modprobe usbhid mousepoll=1

cat /sys/module/usbhid/parameters/mousepoll
returned 1 so it was changing the polling rate.

However testing the actual value using the application (evhz) showed that the mouse was stuck at 125Hz polling rate no matter what setting.

Now this would not be a to big of an issue however using the USB 3.0 port causes issues with Witcher 2 that causes the mouse to behave erratic
Bug (contains video): https://github.com/KillaW0lf04/The-Witcher-2-Issues/issues/48


When I tried to move the mouse to another USB port (2.0) then evhz started showing the correct polling (700-800 and peaking to 1000). The issue in the game with the mouse behaving erratic did also vanish. 


The polling rate issue is not the cause but a symptom of the issue so that's the reason I'm bringing it here. If it should be in a separate bug report please tell.

Any ideas?
Best Regards
Artur O.

Comment 1 Artur O. 2014-08-17 03:18:02 UTC

Created attachment 146841 [details]
lspci

lspci -v

Comment 2 Artur O. 2014-08-17 03:22:24 UTC

Created attachment 146851 [details]
Steam systeminfo

Comment 3 Artur O. 2014-08-17 03:24:28 UTC

Created attachment 146861 [details]
dmesg when connecting to USB 2.0

Comment 4 Artur O. 2014-08-17 03:24:57 UTC

Created attachment 146871 [details]
dmesg when connecting to USB 3.0

Comment 5 Greg Kroah-Hartman 2014-08-17 06:11:12 UTC

On Sun, Aug 17, 2014 at 03:17:24AM +0000, bugzilla-daemon@bugzilla.kernel.org wrote:
> https://bugzilla.kernel.org/show_bug.cgi?id=82571
> 
>             Bug ID: 82571
>            Summary: Mouse erratic and polling issues with USB 3.0 port and
>                     Logitech G9x mouse.

Please send this to the linux-usb@vger.kernel.org mailing list.

Comment 6 Artur O. 2014-08-18 01:56:05 UTC

(In reply to Greg Kroah-Hartman from comment #5)
> On Sun, Aug 17, 2014 at 03:17:24AM +0000,
> bugzilla-daemon@bugzilla.kernel.org wrote:
> > https://bugzilla.kernel.org/show_bug.cgi?id=82571
> > 
> >             Bug ID: 82571
> >            Summary: Mouse erratic and polling issues with USB 3.0 port and
> >                     Logitech G9x mouse.
> 
> Please send this to the linux-usb@vger.kernel.org mailing list.

Seems that I  cannot, each time I try to send i get the email rejected by the mail-server. Even though it was a plain text message nothing more.

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain vger.kernel.org by vger.kernel.org. [209.132.180.67].

The error that the other server returned was:
550 5.7.1 Content-Policy reject msg: The message contains HTML subpart, therefore we consider it SPAM or Outlook Virus.  TEXT/PLAIN is accepted.! BF:<U 0.500225>; S1751269AbaHRBxo

Comment 7 Greg Kroah-Hartman 2014-08-18 02:07:16 UTC

On Mon, Aug 18, 2014 at 01:56:05AM +0000, bugzilla-daemon@bugzilla.kernel.org wrote:
> https://bugzilla.kernel.org/show_bug.cgi?id=82571
> 
> --- Comment #6 from Artur O. <Commander.Alchemy@gmail.com> ---
> (In reply to Greg Kroah-Hartman from comment #5)
> > On Sun, Aug 17, 2014 at 03:17:24AM +0000,
> > bugzilla-daemon@bugzilla.kernel.org wrote:
> > > https://bugzilla.kernel.org/show_bug.cgi?id=82571
> > > 
> > >             Bug ID: 82571
> > >            Summary: Mouse erratic and polling issues with USB 3.0 port
> and
> > >                     Logitech G9x mouse.
> > 
> > Please send this to the linux-usb@vger.kernel.org mailing list.
> 
> Seems that I  cannot, each time I try to send i get the email rejected by the
> mail-server. Even though it was a plain text message nothing more.
> 
> 
> 
> Technical details of permanent failure:
> Google tried to deliver your message, but it was rejected by the server for
> the
> recipient domain vger.kernel.org by vger.kernel.org. [209.132.180.67].
> 
> The error that the other server returned was:
> 550 5.7.1 Content-Policy reject msg: The message contains HTML subpart,
> therefore we consider it SPAM or Outlook Virus.  TEXT/PLAIN is accepted.!
> BF:<U
> 0.500225>; S1751269AbaHRBxo

That means you are sending html email, please fix up your email client
and try again.

Comment 8 Artur O. 2014-08-18 03:39:36 UTC

(In reply to Greg Kroah-Hartman from comment #7)
> On Mon, Aug 18, 2014 at 01:56:05AM +0000,
> bugzilla-daemon@bugzilla.kernel.org wrote:
> > https://bugzilla.kernel.org/show_bug.cgi?id=82571
> > 
> > --- Comment #6 from Artur O. <Commander.Alchemy@gmail.com> ---
> > (In reply to Greg Kroah-Hartman from comment #5)
> > > On Sun, Aug 17, 2014 at 03:17:24AM +0000,
> > > bugzilla-daemon@bugzilla.kernel.org wrote:
> > > > https://bugzilla.kernel.org/show_bug.cgi?id=82571
> > > > 
> > > >             Bug ID: 82571
> > > >            Summary: Mouse erratic and polling issues with USB 3.0 port
> and
> > > >                     Logitech G9x mouse.
> > > 
> > > Please send this to the linux-usb@vger.kernel.org mailing list.
> > 
> > Seems that I  cannot, each time I try to send i get the email rejected by
> the
> > mail-server. Even though it was a plain text message nothing more.
> > 
> > 
> > 
> > Technical details of permanent failure:
> > Google tried to deliver your message, but it was rejected by the server for
> the
> > recipient domain vger.kernel.org by vger.kernel.org. [209.132.180.67].
> > 
> > The error that the other server returned was:
> > 550 5.7.1 Content-Policy reject msg: The message contains HTML subpart,
> > therefore we consider it SPAM or Outlook Virus.  TEXT/PLAIN is accepted.!
> BF:<U
> > 0.500225>; S1751269AbaHRBxo
> 
> That means you are sending html email, please fix up your email client
> and try again.

Im using google's gmail (webclient), so guessing I'm forced to setup an desktop client or is there a way to fix it?

Best Regards

Comment 9 Greg Kroah-Hartman 2014-08-18 08:37:19 UTC

On Mon, Aug 18, 2014 at 03:39:36AM +0000, bugzilla-daemon@bugzilla.kernel.org wrote:
> https://bugzilla.kernel.org/show_bug.cgi?id=82571
> 
> --- Comment #8 from Artur O. <Commander.Alchemy@gmail.com> ---
> (In reply to Greg Kroah-Hartman from comment #7)
> > On Mon, Aug 18, 2014 at 01:56:05AM +0000,
> > bugzilla-daemon@bugzilla.kernel.org wrote:
> > > https://bugzilla.kernel.org/show_bug.cgi?id=82571
> > > 
> > > --- Comment #6 from Artur O. <Commander.Alchemy@gmail.com> ---
> > > (In reply to Greg Kroah-Hartman from comment #5)
> > > > On Sun, Aug 17, 2014 at 03:17:24AM +0000,
> > > > bugzilla-daemon@bugzilla.kernel.org wrote:
> > > > > https://bugzilla.kernel.org/show_bug.cgi?id=82571
> > > > > 
> > > > >             Bug ID: 82571
> > > > >            Summary: Mouse erratic and polling issues with USB 3.0
> port and
> > > > >                     Logitech G9x mouse.
> > > > 
> > > > Please send this to the linux-usb@vger.kernel.org mailing list.
> > > 
> > > Seems that I  cannot, each time I try to send i get the email rejected by
> the
> > > mail-server. Even though it was a plain text message nothing more.
> > > 
> > > 
> > > 
> > > Technical details of permanent failure:
> > > Google tried to deliver your message, but it was rejected by the server
> for the
> > > recipient domain vger.kernel.org by vger.kernel.org. [209.132.180.67].
> > > 
> > > The error that the other server returned was:
> > > 550 5.7.1 Content-Policy reject msg: The message contains HTML subpart,
> > > therefore we consider it SPAM or Outlook Virus.  TEXT/PLAIN is accepted.!
> BF:<U
> > > 0.500225>; S1751269AbaHRBxo
> > 
> > That means you are sending html email, please fix up your email client
> > and try again.
> 
> Im using google's gmail (webclient), so guessing I'm forced to setup an
> desktop
> client or is there a way to fix it?

No, gmail will send text-only email, it's just tough to get it to do so,
there's an option somewhere when you are creating an email to do so...

Comment 10 jhopper 2015-07-23 05:02:11 UTC

this has happened to me too, I have a Logitech MX518 and a Gigabyte Z87X-OC Force board, and when either xHCI or xHCI handoff options are enabled in the BIOS, the mouse is limited to 127 hz regardless of the mousepoll setting, but when only USB3 (in BIOS) is enabled and both xHCI options are disabled - the polling rate takes effect

Comment 11 jhopper 2015-07-23 05:02:51 UTC

(In reply to jhopper from comment #10)
> this has happened to me too, I have a Logitech MX518 and a Gigabyte Z87X-OC
> Force board, and when either xHCI or xHCI handoff options are enabled in the
> BIOS, the mouse is limited to 127 hz regardless of the mousepoll setting,
> but when only USB3 (in BIOS) is enabled and both xHCI options are disabled -
> the polling rate takes effect

this was on kernel 4.1.3

Comment 12 haarp 2020-08-11 19:22:35 UTC

Same here, still an issue on kernel 5.7.7.