Bug 48061

Subject    : PROBLEM: kernel 3.6.rc6 bug report (usb 3.0 external hard drive problem)
Submitter  : Gabor Takacs <gbrtakacs@gmail.com>
Date       : Sun, 23 Sep 2012 17:33:44 +0200
Message-ID : <505F2BD8.6090204@gmail.com>
References : https://lkml.org/lkml/2012/9/23/75

Bug report for kernel version 3.6.rc6

Content of message:

- One-line description
- Full description
- Keywords
- CPU info
- Modules info
- Kernel version
- Loaded driver and hardware information
- PCI information
- SCSI information

One-line description: Western Digital My Passport USB 3.0 hard drive not
handled by kernel

Full description: under 3.6.rc6 kernel on an Asus Zenbook Prime UX21A,
when plugging in my
Western Digital My Passport USB 3.0 hard drive, the system does not
mount it. It worked with
previous (3.4.x) kernels.

# mount /dev/sdb1 /mnt
mount: special device /dev/sdb1 does not exist

Running dmesg reveals the following:

[  744.054410] usb 4-1: new SuperSpeed USB device number 7 using xhci_hcd
[  744.066695] usb 4-1: New USB device found, idVendor=1058, idProduct=0730
[  744.066705] usb 4-1: New USB device strings: Mfr=1, Product=2,
SerialNumber=3
[  744.066710] usb 4-1: Product: My Passport 0730
[  744.066714] usb 4-1: Manufacturer: Western Digital
[  744.066718] usb 4-1: SerialNumber: 575846314139304E30363638
[  744.068280] scsi7 : usb-storage 4-1:1.0
[  755.053758] scsi 7:0:0:0: Direct-Access     WD       My Passport 0730
1008 PQ: 0 ANSI: 6
[  755.054732] sd 7:0:0:0: [sdb] 976707584 512-byte logical blocks: (500
GB/465 GiB)
[  755.054901] sd 7:0:0:0: Attached scsi generic sg1 type 0
[  755.055009] sd 7:0:0:0: [sdb] Write Protect is off
[  755.055025] sd 7:0:0:0: [sdb] Mode Sense: 47 00 10 08
[  755.055451] sd 7:0:0:0: [sdb] No Caching mode page present
[  755.055462] sd 7:0:0:0: [sdb] Assuming drive cache: write through
[  755.056757] sd 7:0:0:0: [sdb] No Caching mode page present
[  755.056772] sd 7:0:0:0: [sdb] Assuming drive cache: write through
[  755.091464]  sdb: sdb1 sdb2
[  755.093493] sd 7:0:0:0: [sdb] No Caching mode page present
[  755.093503] sd 7:0:0:0: [sdb] Assuming drive cache: write through
[  755.093509] sd 7:0:0:0: [sdb] Attached SCSI disk
[  755.097771] usb 4-1: Disable of device-initiated U1 failed.
[  755.097854] usb 4-1: Disable of device-initiated U2 failed.
[  755.199967] usb 4-1: Device not responding to set address.
[  755.400520] usb 4-1: Device not responding to set address.
[  755.601230] usb 4-1: device not accepting address 7, error -71
[  755.703214] usb 4-1: Device not responding to set address.
[  755.903825] usb 4-1: Device not responding to set address.
[  756.104468] usb 4-1: device not accepting address 7, error -71
[  756.206429] usb 4-1: Device not responding to set address.
[  756.407090] usb 4-1: Device not responding to set address.
[  756.607692] usb 4-1: device not accepting address 7, error -71
[  756.709677] usb 4-1: Device not responding to set address.
[  756.910348] usb 4-1: Device not responding to set address.
[  757.110950] usb 4-1: device not accepting address 7, error -71
[  757.111010] usb 4-1: USB disconnect, device number 7
[  757.114782] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called
with disabled ep ffff880036c07400
[  757.114794] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called
with disabled ep ffff880036c073c0
[  757.216889] usb 4-1: Device not responding to set address.
[  757.417560] usb 4-1: Device not responding to set address.
[  757.618212] usb 4-1: device not accepting address 8, error -71

(the last three lines keep repeating)

Keywords: usb-storage, external usb hard disk

System info follows.
...