Bug 199791

Summary: Phonic Helix Board 12 Universal: Recording empty
Product: Drivers Reporter: Andreas Böhler (dev)
Component: Sound(ALSA)Assignee: Jaroslav Kysela (perex)
Status: RESOLVED INVALID    
Severity: normal CC: o-takashi
Priority: P1    
Hardware: All   
OS: Linux   
Kernel Version: 4.14.15 Subsystem:
Regression: No Bisected commit-id:
Attachments: lsusb
information from /proc/asound/card2/stream0

Description Andreas Böhler 2018-05-21 20:34:15 UTC
Created attachment 276105 [details]
lsusb

I've got a Phonic Helix Board 12 Universal, which is a analog audio mixer plus USB/FireWire Audio Interface.

Recording using the FireWire interface works as intended (using the in-kernel ALSA driver), but recording using the USB interface results in total silence. Playback works for both connection methods.

I performed a firmware update which claimed to make the device compatible with macOS. Since then, the device is successfully detected by the kernel as well as Ardour 5.

Attached is lsusb -vvv output.
Comment 1 Andreas Böhler 2018-05-21 20:35:54 UTC
Created attachment 276107 [details]
information from /proc/asound/card2/stream0
Comment 2 Andreas Böhler 2018-07-04 21:33:07 UTC
As suggested on the alsa-user mailinglist, this is actually an Ardour/ALSA issue rather than a kernel issue. It works fine when using JACK as backend and I only ever tried Ardour.